-
Cabinet Cutout is Key
Before installation, give your kitchen contractor the exact cutout dimensions found in your hob's user manual. This ensures a perfect fit and avoids installation issues later.
-
Don’t Block Airflow
Always leave the back of the cabinet open or add air vents to allow heat to escape. Without proper ventilation, the hob might overheat or stop functioning properly.
If ventilation isn’t provided, the product might fail and the warranty won’t be valid.
-
Plan for Power
Your hob needs a power connection to operate features like auto-ignition. Make sure there’s an electrical point behind the hob, following the specs in the product guide.
-
Why It Matters
Proper installation isn’t just about function—it’s about safety and keeping your warranty intact.
Does the Hafele ALTIUS PLUS 490 require a specific type of gas connection (LPG or PNG), and can it be converted later?
Yes, the Hafele ALTIUS PLUS 490 is compatible with both LPG (liquefied petroleum gas) and PNG (piped natural gas). By default, it comes pre-configured for LPG. However, it can be converted to PNG by a trained Hafele technician during installation or at a later stage. The conversion kit is typically included in the box or can be arranged through Hafele’s service team.
What kind of maintenance or cleaning routine is recommended to ensure long-term performance of the hob?
To keep your hob in top condition:
-
Clean the glass surface regularly using a soft cloth and mild detergent. Avoid using abrasive cleaners or scrubbing pads.
-
Remove and clean burner caps and pan supports weekly to prevent grease build-up.
-
Check the burner holes for blockages and clean them gently with a soft brush or pin.
-
Ensure the ignition system stays dry and free of debris.
Routine maintenance will not only extend the hob's life but also ensure efficient flame performance.
Are there any safety certifications or features in the ALTIUS PLUS 490 that I should be aware of?
Yes, the Hafele ALTIUS PLUS 490 comes equipped with several advanced safety features, including:
-
Flame Failure Safety Device (FFD): Automatically cuts off gas supply if the flame is accidentally extinguished.
-
Sealed Burners: Prevent spills from entering the hob's internal components, reducing fire risks.
-
Triple Ring Wok Burner Safety: Delivers controlled high heat with stable flame output.
These features are designed to meet international safety standards and ensure peace of mind during everyday use.
Will I need to buy any additional accessories (like a regulator or gas pipe) separately for installation?
The hob typically comes with the essential components required for installation, including a gas nozzle and, in most cases, a conversion kit for PNG if needed. However:
-
Gas regulator, rubber tubing, and certain fittings may need to be purchased separately depending on your kitchen setup and gas type.
-
These can be arranged by the installation technician or advised during the pre-installation consultation.
It's always best to confirm with the installer in advance to avoid last-minute delays.
Who should I contact if the appliance is damaged or missing parts upon delivery from Decure.in?
If you receive a damaged product or find that parts are missing:
-
Immediately take clear photos of the packaging and any visible damage.
-
Contact Decure.in’s customer support team within 24 to 48 hours of delivery.
-
Provide your order number and a detailed description of the issue.
The support team will guide you through the process for replacement, repair, or return in coordination with Hafele’s service team, as per warranty and delivery policies.